Job opening:

Account Manager

Job description

Functions:

  • Point of contact for one or more significant client accounts
  • Management and coordination of all services related to this/these accounts ( home finding, school finding, bank account openings, orientations etc.)
  • Communication and relationship building with HR contact or Global conultant to accept service authorization and assign eres field consultant
  • Communication with direct client/ RMC through the Relocation Program - sending regular updates
  • Handling all types of client requests (special assistance for assignees, pricing, remote location rental information, legal information especially with departures, lease renewals, case history…)
  • Negotiating cancellation fees in case of service cancellation request by assignee
  • Communication with assignee from the start of the service delivery right through to completion
  • Coordination and communication with eres Field consultants in Paris and remotely across France.
  • Monitoring of external Field Consultants invoices
  • Coordination and communication with third-party providers ( landlords, estate agencies, banks, insurance brokers etc.)
  • Handling and supervision of administrative steps
  • Responsible for input of invoicing information and 100% accuracy for these accounts; updating of weekly info for invoicing
  • Compliance with ISO and EuRA GQS requirements for relevant processes and procedures
  • Compliance with client specific requirements (updating client database and document requirements)
  • Regular client meeting for relationship building
  • Providing general information when requested (Brexit, BGRS savings report, SD tracking, payment tracking)
  • Training and supervising assistant(s) & Interns
  • Attendance of trainings
  • Attendance of Ops Meetings

Your profile

  • Well organized, methodical and efficient
  • Service focused
  • Leadership capabilities
  • Highly developed communication skills
  • Client focused and enthusiastic
  • Solution-oriented
  • Strong personal commitment and the ability to handle stress
  • Interest in dealing with different cultures
  • Experience with French authorities and real estate market are a plus

We offer

We offer an interesting and diverse full-time activity in an exciting environment within an international and inter disciplinary team.

eres Relocation is a leading consulting company in Global Mobility Services (Relocation, Immigration and Consulting) in France, Spain, Portugal, Italy and the Netherlands with offices in Paris, Madrid, Barcelona, Malaga, Lisbon, Porto, Milan and Amsterdam. eres is dedicated to ensure the successful relocation of executives and their families to their new destinations providing assistance with Immigration, Social Security Registration, Home and School Finding, Settling In Assistance, Car Import, Removal, Cross Cultural Training, Design of Expatriate Policies etc.

Requirements

  • University degree
  • Bilingual – excellent French and English fluency (spoken and written)
  • Previous experience in management position

Nice to have but not required:

  • University Degree
  • Fluency in other languages are a plus (German, Italian etc.)
  • Experience with French authorities

Are you interested in the job?

And you feel that you are an asset to our organisation? Then please fill out the application form!

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